Terms & Conditions

Returns & Exchange Policy

Returns are accepted, in original condition, within 30 days of purchase (ship in the original box if possible). 

Mailing address: 

620 Supertest Road, Unit 17
Downsview, Ontario
M3J 2MS.

Please be sure to include a copy of your order/invoice, including your name and complete mailing address and a note explaining that you are either returning the product(s) or exchanging them for a different style, size or colour. If an exchange, please indicate the style, size and colour you need. If you are sending a return, it is very helpful to us if you could explain the reason for the return.

When the box is mailed please explain to the Post Office that this is a "Return" and no tax or duty should apply. It's best to mark "Return" on the box. You are responsible for all Postage costs and when sending an exchange please supply credit card information or advise to use your original credit card for the return postage. When shipping from the USA it is not advisable to use UPS as they often apply brokerage fees. Unfortunately we are not able to accept any parcels with money owing. The Post Office seems to be the easiest and the most economical method of shipping.

Privacy of Customer Information

Lonix Hats is the sole owner of the information collected on this site. Any information that you provide on this site is confidential and for the use of Lonix Hats only. We will never sell, give, or make any of this information available to a third party. We take every measure possible to ensure the privacy of your personal information. At no time will we share any information stored in our customer database with any third parties.

During the online ordering process, the customer will provide information such as name and shipping address, as well as financial information such as credit card number and expiration date. This information is used for billing purposes and to fulfill customer orders only.

Security

Lonix Hats takes every precaution necessary to protect our customerinformation both online and off-line. When ordering online your credit card information is highly protected using SSL. This level of protection is safer than most traditional methods of commerce in protecting against credit card fraud. After sending in your order you will receive notice of completion and a reference number. If the transaction is aborted for any reason you will be alerted.